Count FAQ

Our most frequently asked questions
Connecting data to Count
What kind of data can I use?
You can connect most popular databases to Count. You can also upload and analyze CSV files.
Can I request my database be supported?
Indeed! Drop us a line and let us know which database you'd like us to support. 
Is Count secure?
Yes. Count has a SOC2 certification, meaning we use the most up-to-date technology and procedures in the way we work. You can read more about everything we do in our trust report and security overview.
Analyzing data in Count
Can I use Python in Count?
Yes! Count supports both SQL and Python and you can reference results from SQL cells in Python and vice versa.
Can I query multiple databases in the same canvas?
Yes! It's possible to query multiple databases and CSV files in the same canvas.
What kind of visuals can I build in Count?
This kind of thing is better shown than told. See Every Visual Under the Sun to get a comprehensive view of the types of visuals you can build in Count.
Can users filter or interact with the data I share with them?
Yes! Check out the section on Control cells to see how you can build filters and cells that let users interact with data. 
Sharing in Count
How can I share a canvas?
The fastest way to share is to use the Share menu in your canvas. You can share so anyone with a link can view the canvas, or you can add specific users as either editors or viewers. 
Learn more about roles and permissions here.
What’s the difference between a report and a canvas?
A report is a canvas that's being viewed like a presentation. This means the selected frames are presented like slides. 
Reports are ideal if you have many viewers and few editors. Otherwise, canvases are great for things that are edited frequently or have many contributors. 
What’s the difference between an editor and a viewer?
Simple: Editors can edit the canvas (code, visuals, objects, etc.). Viewers can only add comments and edit control cells. 
See the full breakdown of permissions and roles here. 
My workspace
How can/should I organize my workspace?
A workspace contains multiple projects and connections.
Projects are often used to group canvases based around a similar topic. For example, your projects may be named:
Activation
Company Reports
Taylor's Sandbox
Pricing
How much does Count cost?
Check out our pricing page for all the pricing details. 
How long is the trial period? Can I get an extension?
When you join Count you'll have a free 2-week trial in which you can access all the features and have unlimited users and canvases. 
If you want to extend your trial, drop us a line and we can make a plan with you.
Can I be billed annually?
We allow organizations with over 10 analysts who are on the Team or Enterprise plans to be invoiced annually (including a 10% discount)
How should I use Count?
How are other companies using Count?
We regularly showcase how companies are using Count in Company Spotlights on our blog. You can check them out here, here or here.
How do I use Count alongside my existing data tools?
Great question. That depends on the tools you have! But in general, you can use Count in combination with traditional BI tools, other whiteboarding tools, and even notebook tools. 
The post below details a few ways in which Count is being used today in combination with other tools. 
Where does Count fit in your stack?
More Than Numbers
Getting help
Where can I learn how to use Count?
1.If you're a reader, then looking through the docs on this site is going to be a great way to learn how to use Count effectively.
2.If you're more visual, you can check out the tutorial videos on your workspace homepage.
How do I submit feature requests?
You can submit feature requests and feedback here. 
Is there a community?
Yes, we have a growing Slack community of fellow Count users. You can join us here. 
Getting Started - Previous
What is Count?
Next - Getting Started
Intro to your workspace
Last modified 1mo ago