Count docs
Search…
⌃K
Links

Alerts and subscriptions

How canvas alerts and subscriptions work and how to add them to objects

What is an alert?

An alert can be added to certain canvas objects - currently cells and frames. When an alert is added to an object, a screenshot of that object and its contents (including any data) will be included in the alert messages sent from Count.

What is an alert message?

Alert messages for a canvas are sent according to the schedule set in the alerts sidebar. When an alert is triggered, the screenshots for each object are collected and included in a single message per canvas.
Alert messages are always sent as emails to your Count email address. If you have connected Slack through our Slack app, you will also receive a message in your Count app channel, as well as any Slack channels that have been connected to Count.

Who receives alerts messages?

To receive an alert to your personal email and/or your personal Count app Slack channel, you will need to subscribe to a canvas. You will automatically be subscribed when you add an alert, and you can subscribe/unsubscribe from the alerts sidebar, or the 'More options' menu in the top right of the canvas. Subscribed users will also be updated about any comments on this canvas.
To have alerts sent to a public Slack channel, first connect Slack through the alerts sidebar, and then add a channel from the Slack channels dropdown menu. The Count Slack app will add itself to this channel.

How to add an alert

There are two ways to add an alert to a cell or frame object: the object controls that appear above the object when selected, or from the alert tab in the right sidebar.

Adding from controls

Toggle alerts on or off using the bell icon

Adding from the sidebar

You can add and remove alerts from the Alerts tab in the right sidebar. Click the plus icon to add a new alert.

Scheduling

Set the alert schedule for a canvas in the alerts tab of the right sidebar. We recommend that your alert frequency is set equivalent to or lower than the canvas refresh frequency to ensure that alerts report data that has changed, rather than reporting the same messages multiple times.

Troubleshooting

Alert not delivered

If your alert is set on code or visual cells, the queries underlying these cells must complete within 1 minute (including database load issues), otherwise the alert will not be sent. Please try reducing the complexity of the query, limiting the quantity of data returned to ensure it completes within this timeframe, or scheduling your alerts for times when the load on your database is low.
Please also check your spam folder to ensure Count email alerts are not being mistaken for spam.

Alert delivered late

Alerts can take up to 10 minutes to be processed on our servers before being sent. If you experience regular delays longer than 10 minutes, please contact your mail system administrator/Slack administrator.
Please do contact Count support for more help.