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Slack integration

Set up the Count Slack integration for your workspace
Get notified in Slack every time someone comments on a Count file that you care about, and receive alerts for cells and frames in the canvas.
Count notifications in Slack take one of two forms: personal comment notifications and subscriptions.
  • Personal comment notifications appear on your Count app channel and include comments you've been mentioned in, comments in threads you've commented on, and all comments on files you've created.
  • Subscriptions allow you to subscribe to your Slack channels to comment notifications and canvas alerts for either a canvas or an entire project.

Getting started

To get started, click here to connect Slack to Count. After signing in (if you haven't already), you should see a prompt to authorise the integration:
You will receive a message from the Count Slack app confirming you have been successful in connecting the integration:
Currently it is only possible to use the Slack integration to connect Count to a single Slack workspace.

Personal comment notifications

After setup is complete, your Count app channel will receive notifications for:
  • Comments you’ve been mentioned in.
  • Comments on threads you have commented on.
  • Comments on documents you've created.

Channel subscriptions

Receive comment notifications and alerts from specific Count projects and files in your Slack channels. You can subscribe channels to updates on any resource where you have edit access.
You can create subscriptions either through the Slack app or through the Count app itself. Click here to learn more about alerts and subscriptions.

Create a channel subscription through the Count app

This is a quicker option, but only possible for public channels.
First connect Slack through the alerts sidebar (as outlined above), and then add a channel from the Slack channels dropdown menu. The Count Slack app will add itself to this channel.

Create a channel subscription through the Slack app

This is the process to follow to send alerts to a private channel
To create a subscription for a Slack channel to receive updates on a Count resource:
  • Open the Slack channel.
  • Type /count subscribe and press return.
  • A modal will appear to configure the subscription:
  1. 1.
    Choose whether you want updates for a project or canvas.
  2. 2.
    Find your resource using the search bar.
  3. 3.
    Click Submit to add a subscription.
Each channel can have unlimited subscriptions, and multiple channels can be subscribed to the same resource.
It's important to note that each canvas will need its own subscription, so you'll need to repeat these steps for every canvas you want to receive alerts from.

Add Count to a private channel

If the Count app hasn’t been added to a channel, you'll need to add it first before you can create subscriptions from the Slack app.
  1. 1.
    Open the Slack channel where you want to receive Count notifications.
  2. 2.
    Type /invite @count and press return.
Once Count has been added, you can create subscriptions for that channel.

Remove a channel subscription

To remove subscriptions within a channel:
  1. 1.
    Open the Slack channel.
  2. 2.
    Type /count list and press return. A list of the channel's subscriptions will appear.
  3. 3.
    Click Delete Subscription next to the subscription you wish to no longer receive notifications.

Remove Count from Slack

To completely remove the Count integration, find the Count app in the App Directory and revoke the app's permissions under Configuration.


My Slack channel does not appear in the channel list

Private channels may not appear in this list when accessing Slack from a canvas. In this case, use the /count subscribe command directly from the private Slack channel, and choose the appropriate canvas from the list.
Another possibility is that the person who created the slack integration doesn't have permission to view that slack channel. The channels within Count are the ones available to the person who first creates the slack connection.
If you see the error messages "Apologies, but Count can’t be installed" or "Please authorise Count to respond to Slack messages"
This is likely an issue of permissions. Try uninstalling Count from Slack and getting your admin to install the app again via the “connect to Slack” button in a canvas. If they do the installation from Count directly it should work.